: computer software that attempts to mimic the reasoning of a human specialist
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The classic example is TurboTax, where tax attorneys and programmers turned the IRS tax code into an expert system that calculates taxes due, updated each year.—
Matt Shea,
Forbes.com,
10 June 2026 In practice, these expert systems tended to make strange and sometimes disastrous mistakes when challenged with more complex tasks.—Time,
22 Dec. 2025 What’s most strikingly similar is that Fortune 500 companies were excited about expert systems and spent big money to adopt them, and some found huge productivity gains from using them.—
Jeremy Kahn,
Fortune,
9 Sep. 2025